COVID - 19 STATEMENT
(Updated 5th May, 2020)
The Indian government has announced an extension to their lockdown restrictions until 18th May 2020, with a review taking place on this date. Due to this, we have had to suspend our manufacturing operations.
Despite this, please be assured that our website is still fully functioning and we are accepting new orders. However, as all of our pieces are made to order, please bare in mind that all new orders will have dispatch dates post the lockdown period with additional delays in manufacturing and shipping.
As our manufactures are currently unable to work, we are experiencing some back log with our orders. As a result of this, the original production time of 6-8 weeks (this does not include delivery time), will be extended with an additional 8 weeks or more.
We will try our very best to complete your order as soon as we can. We will be updating this statement in accordance with any updates from the government.
WHAT HAPPENS TO MY EXISTING ORDER?
We would like to assure all of our customers that your existing order will continue to be processed as soon as we resume our manufacturing operations. All orders will be shipped to you at the earliest date possible.
Our customer support team is contactable on email, phone call and social media chat. Please feel free to reach out to our experienced team for any questions regarding your order.
CAN I PLACE A NEW ORDER?
Our website is fully functional and we are currently accepting new orders. We will process all orders once the lockdown has been eased.
All of our pieces are made to order as they are hand-made and hand embellished with the finest Indian craftsmanship.
Therefore please allow us 6-8 weeks for production once your order has been placed and processed. (Please note this does not include weekends or bank holidays).
It will take 1-2 working days for us to process your order.
Once production is complete, your order is ready to be dispatched.
*Please contact us if you need your order by a specific date and we will do our best to try and make this happen.
POSTAGE & PACKAGING
We provide FREE delivery within the UK and worldwide.
Delivery In UK 2-3 working days after dispatch (excludes weekends and bank holidays).
5-7 working days after dispatch (excludes weekends and bank holidays).
USA, Canada & Asia
7- 9 working days or more.
If for any order you have given us the wrong address, we are not liable for the contents of the delivery and are not obligated to give you a refund.
Customers may be liable to additional shipping fees after the 2nd failed attempt of delivery to the customer.
INTERNATIONAL TAXES & DUTIES
Amki can not take responsibility for delays due to customs clearance. Unfortunately this is beyond our control. Orders do not include possible taxes and duties which may be applied by customs authorities on delivery into your country. Import Duties and Taxes are the responsibility of the customer. If you fail to comply with customs and consequently the parcel is returned to Amki, you will be liable for the additional fee’s charged for return and re-delivery.
For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order.